On the 3rd Feb, Ofgem announced that the energy price cap would be increasing by £693 in April this year. That is a staggering increase of 54%, up from the previous increase of 12% last October. With families already facing a cost of living crisis, increasing interest rates, the huge rise in energy bills in April is leaving people feeling extremely worried. 

The Energy Price Cap explained

The Energy Price Cap is set by Ofgem, the UK’s energy regulator, twice a year: April and October. It sets the maximum that customers can be charged on a standard variable tariff for each unit of gas and electricity used. A 54% increase in April will see the default tariff go from £1,277 a year to £1,971 a year. The increase will affect around 22 million people.

The reason behind the huge 54% increase is the record rise in global wholesale gas prices since August 2021. Since then, over 20 suppliers have gone bust, affecting over 2 million UK customers. If your energy supplier has gone bust, you can find more information and advice on the Citizens Advice webpage.

What support is available if I’m struggling with my energy bills?

Chancellor Rishi Sunak outlined what the government would be doing to support those struggling amidst the energy and cost of living crisis. They announced £350 in support for the majority of families, which included a £150 Council Tax rebate this April for bands A to D, and a £200 discount on energy bills from October, which will be paid back over the course of five years from April 2023. Councils are also to receive a £114 million discretionary fund for those on low-incomes who don’t qualify for the Council Tax rebate. 

Currently, there are a range of benefits and grants available if you are struggling with paying your energy bills. The Warm Homes Discount scheme offers £140 of your electric bill over the winter months if you receive either the Guarantee Credit element of Pension Credit, or you’re on a low income and meet your supplier’s ‘broader group’ criteria. The government also announced on the 3rd that they would be expanding eligibility for this discount by a third.

The Winter Fuel Payment is a one-off payment, between £100 and £300, to those born on or before 26 September 1955, and Cold Weather Payments are one-off payments for anyone receiving Pension Credit, Income Support, Income-based Jobseeker’s Allowance, Income-related Employment and Support Allowance, Universal Credit or Support for Mortgage Interest.

You can find out more about grants and benefits on the webpage.

What do I do if I owe my energy supplier money?

The sooner you seek out help and support for dealing with debts, the easier your situation will become, and the easier it will be to deal with. 

You should speak to your supplier as under Ofgem rules, they are obliged to help you. You should negotiate a payment plan with them that suits you and your finances – your supplier must take into account how much you can afford to pay and how much energy you’ll use in the future.

You may be able to pay your energy debts back through your benefits using the Fuel Direct Scheme

Is there anything I can do to try and lower my bills?

Being more energy efficient can help you a great deal in lowering your bills. For example, did you know that turning your thermostat down by one degree can save you around £65 a year? 

Other ways you can be energy efficient include turning your electrical devices and appliances off stand-by mode and remembering to turn off your lights when they’re not in use. Spending one less minute in the shower can save you £5 a year per person, and cutting back on washing machine and dishwasher use can save you around £10 a year for each appliance. 

You can get more tips for saving energy and money from the Energy Saving Trust.

At CABB, we are able to provide personalised energy advice. Our advisers are able to support you to look at the available options for your circumstances.

Access via our video drop-ins, complete our online referral form for a call back, or call our adviceline team on 0808 278 7804. 

Please note our services will be reduced across Bury & Bolton from 1pm Monday 23rd December 2024 and will resume as normal on Thursday 2nd January 2025. See below ways we can support you during this period:

We will be actioning online referrals on 24th, 27th, 30th and 31st December

This service will be available 6pm to 9pm on: 27th, 28th, 29th and 30th December 2024

Emergency contact details for local authorities are:

Bury https://www.bury.gov.uk/emergencies/emergency-contact-numbers

Boltonhttps://www.bolton.gov.uk/council/emergency-contacts

Call our Help Through Hardship line on 0808 208 2138, this line is open 9am-5pm on 24th, 27th, 30th, 31st December

Additional resources for 24/7 self-help advice are also available on

www.citizensadvice.org.uk

The National Domestic Abuse helpline is open 24 hours a day and can be contacted on 0808 2000 247. If you’re in an emergency situation you should call 999

National Debt Line Debt helpline: 0800 240 4420

Relay UK – if you can’t hear or speak on the phone, you can type what you want to say: 18001 then 0800 240 4420

You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.

This time of year can be hard. But there’s support available if you need it.

The Samaritans is open 24 hours a day, 365 days a year and can be contacted on 116 123 or by email.

Switchboard is a helpline for LGBT+ people and is open 10am until 10pm everyday. You can call them on 0800 0119 100 or use their online chat.

Shout 85258 is a 24 hours a day text service which offers mental health support. You can contact them by texting SHOUT to 85258.

The Silver Line — a helpline for older people ran by Age UK. Call 0800 4 70 80 90 24hrs a day

NSPCC Helpline — if you’re worried about a child. Call 0808 800 5000 (Mon-Fri 10am-8pm)

Power cut 105 — if you have a power cut Call 105 24hrs a day

National Gambling Helpline Call 0808 8020 133 24 hours a day

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