According to police data, an average of 120 hate crimes were reported across Bury and Bolton every month in 2021. At Citizens Advice Bury and Bolton we stand against hate crime in any form – we’re here for anyone who has been subjected to a hate crime or incident. 

We are a registered hate crime reporting centre and our staff can provide advice and tell you where to get more information and support. 

What is a hate crime? 

A hate crime is a criminal offence motivated by hostility or prejudice based on a person’s disability, race, religion or belief, sexual orientation and transgender identity. 

Hate crimes can take many forms, including physical attacks, threats of attack and damage to property. The penalty for a crime is more serious if it’s a hate crime. 

It’s still a hate crime if someone made a mistake about your identity. For example, if they attacked you because they thought you were a Muslim, but you aren’t. 

Hate crimes include: 

  • Physical assault 
  • Damage to property 
  • Offensive graffiti 
  • Arson 

What is a hate incident? 

If you experienced something that wasn’t a crime, but you think it was motivated by prejudice against you it’s a hate incident. If you’ve experienced abuse and you think it’s because of your age, the police may treat this as a hate incident. 

Hate incidents include: 

  • Verbal abuse, insults or taunting 
  • Offensive leaflets and posters
  • Abusive gestures
  • Bullying at school or in the workplace

If you experience more than one hate incident by the same person or group of people, this might count as harrassment. Harassment can be a crime. For example, it might be harassment if someone on your streets keeps shouting abuse at you. 

What to do if you’ve experienced a hate crime? 

You can report it to the police if you’ve:

  • Experienced a hate crime or incident 
  • Seen a hate crime or incident happen to someone else 


It’s often worth reporting it to the police even if you don’t think it’s very serious. Sometimes small hate incidents can lead to more serious ones. 

We can give you advice if you’re not sure whether you want to report a hate crime to the police, or if you’re not sure what evidence to include in your report. 

If you don’t want to go to the police, as a hate crime reporting centre we can refer hate crime to the police on your behalf, keeping your details anonymous if you wish. 

Get support 

If you want to report a hate crime or incident or just need advice you can contact us free and confidentially on 0808 278 7804. 
Further support is also available on the Lets End Hate Crime website.

Please note our services will be reduced across Bury & Bolton from 1pm Monday 23rd December 2024 and will resume as normal on Thursday 2nd January 2025. See below ways we can support you during this period:

We will be actioning online referrals on 24th, 27th, 30th and 31st December

This service will be available 6pm to 9pm on: 27th, 28th, 29th and 30th December 2024

Emergency contact details for local authorities are:

Bury https://www.bury.gov.uk/emergencies/emergency-contact-numbers

Boltonhttps://www.bolton.gov.uk/council/emergency-contacts

Call our Help Through Hardship line on 0808 208 2138, this line is open 9am-5pm on 24th, 27th, 30th, 31st December

Additional resources for 24/7 self-help advice are also available on

www.citizensadvice.org.uk

The National Domestic Abuse helpline is open 24 hours a day and can be contacted on 0808 2000 247. If you’re in an emergency situation you should call 999

National Debt Line Debt helpline: 0800 240 4420

Relay UK – if you can’t hear or speak on the phone, you can type what you want to say: 18001 then 0800 240 4420

You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.

This time of year can be hard. But there’s support available if you need it.

The Samaritans is open 24 hours a day, 365 days a year and can be contacted on 116 123 or by email.

Switchboard is a helpline for LGBT+ people and is open 10am until 10pm everyday. You can call them on 0800 0119 100 or use their online chat.

Shout 85258 is a 24 hours a day text service which offers mental health support. You can contact them by texting SHOUT to 85258.

The Silver Line — a helpline for older people ran by Age UK. Call 0800 4 70 80 90 24hrs a day

NSPCC Helpline — if you’re worried about a child. Call 0808 800 5000 (Mon-Fri 10am-8pm)

Power cut 105 — if you have a power cut Call 105 24hrs a day

National Gambling Helpline Call 0808 8020 133 24 hours a day

Skip to content

By continuing to use the site, you agree to the use of cookies. more information

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.

Close