Citizens Advice Bury & Bolton are pleased to have signed a new partnership agreement with Macmillan Cancer Support, to provide services across Bury.

Macmillan Cancer Support was established in 1911 to provide specialist health care, information and financial support to people affected by cancer and their relatives.

The Citizens Advice service was founded in 1939 and gives people the knowledge and confidence they need to find their way forward — whoever they are, whatever their problem.

We’re pleased to be working with Macmillan Cancer Support with a new partnership to increase welfare benefits, advice and casework provided to those individuals and families impacted by cancer.

The project  is aimed at giving financial security to people affected by cancer, in order to help them address costs arising from their diagnoses such as giving up work, care needs and increased energy costs. The aim is to support the improvement of their health and overall quality of life.

The project will:

  • Help people understand and apply for welfare benefits 
  • Access other forms of financial relief, such as blue badges and travel discounts
  • Challenge unfair or incorrect benefit decisions 
  • Apply for one-off Macmillan grants to cover the cost of essentials 
  • Refer people to further support with debt, housing, community care and more

Advice will be delivered within the Bury Hospice and Fairfield Hospital settings, plus other channels to suit each person, including telephone, email and face-to-face, either in-person (in office or outreach) or via video. Advisers will also work closely with healthcare professionals and other agencies to provide an integrated service, increasing patients’ capacity to cope with the many wider consequences of cancer. 


Richard Wilkinson, Chief Executive Officer of Citizens Advice Bury & Bolton said:

“Being treated for cancer and cancer-related illnesses is an emotional and stressful time for individuals and their families. Working directly in hospitals and care services, this service means those who need support get it when needed. We’re pleased to be able to bring this service to Bury and help alleviate some worries and thus allow them to focus on their own health and wellbeing.”

Please note our services will be reduced across Bury & Bolton from 1pm Monday 23rd December 2024 and will resume as normal on Thursday 2nd January 2025. See below ways we can support you during this period:

We will be actioning online referrals on 24th, 27th, 30th and 31st December

This service will be available 6pm to 9pm on: 27th, 28th, 29th and 30th December 2024

Emergency contact details for local authorities are:

Bury https://www.bury.gov.uk/emergencies/emergency-contact-numbers

Boltonhttps://www.bolton.gov.uk/council/emergency-contacts

Call our Help Through Hardship line on 0808 208 2138, this line is open 9am-5pm on 24th, 27th, 30th, 31st December

Additional resources for 24/7 self-help advice are also available on

www.citizensadvice.org.uk

The National Domestic Abuse helpline is open 24 hours a day and can be contacted on 0808 2000 247. If you’re in an emergency situation you should call 999

National Debt Line Debt helpline: 0800 240 4420

Relay UK – if you can’t hear or speak on the phone, you can type what you want to say: 18001 then 0800 240 4420

You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.

This time of year can be hard. But there’s support available if you need it.

The Samaritans is open 24 hours a day, 365 days a year and can be contacted on 116 123 or by email.

Switchboard is a helpline for LGBT+ people and is open 10am until 10pm everyday. You can call them on 0800 0119 100 or use their online chat.

Shout 85258 is a 24 hours a day text service which offers mental health support. You can contact them by texting SHOUT to 85258.

The Silver Line — a helpline for older people ran by Age UK. Call 0800 4 70 80 90 24hrs a day

NSPCC Helpline — if you’re worried about a child. Call 0808 800 5000 (Mon-Fri 10am-8pm)

Power cut 105 — if you have a power cut Call 105 24hrs a day

National Gambling Helpline Call 0808 8020 133 24 hours a day

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