Referrals & Contact Us

Make a Referral

If you wish to send a referral to us, please complete and submit the form on the left. The form will allow you to self-refer, or send a referral to us on behalf of someone you are working with.

Please ensure you have explicit client consent if you are referring someone to us on their behalf.

We aim to respond to all referrals within 5 working days. Calls may be from a withheld number. If, after two attempts, we are unable to make contact, we will close the referral.

We need to ask a few questions about the problem, and about the client/ you. This allows us to provide the most appropriate advice. We’ll also need to record this information. We have a legitimate interest to do this so that we can help with your enquiry.

We also use the issues clients come to us about to improve our service and tackle wider issues in society, in a way that you can’t be identified. For more information about how we handle data, please view our privacy policy.

Please note, if you are making a referral to us on behalf of someone; we are unable to provide any updates on their case/ engagement with us. We will make contact with the client directly.

Our Bolton office is located at:

1 Victoria Plaza

Oxford Street

BL1 1RD

Our Bury office is located at:

First Floor

5-10 Market PL

BL9 0LD

Bolton Office

Castle Buildings Location

Media Requests

From expert comment and analysis to great case studies, we have a vast amount of information at our finger tips.

If you are a journalist and would like our input into a news item/ story affecting the local communities, please complete this form.

Our CEO will then make contact.

Please note, the above contact form is not a channel to access advice. If you need advice, please visit this page.

Please note our services will be reduced across Bury & Bolton from 1pm Monday 23rd December 2024 and will resume as normal on Thursday 2nd January 2025. See below ways we can support you during this period:

Use our Make a Referral form to self refer online

We will be actioning online referrals on 24th, 27th, 30th and 31st December

Use our Self Help section for 24/7 guidance and self help
Contact the Out of Hours advice service via phone, text or WhatsApp; 0161 850 5053

This service will be available 6pm to 9pm on: 27th, 28th, 29th and 30th December 2024

Emergency contact details for local authorities are:

Bury – https://www.bury.gov.uk/emergencies/emergency-contact-numbers

Bolton – https://www.bolton.gov.uk/council/emergency-contacts

Call our Help Through Hardship line on 0808 208 2138, this line is open 9am-5pm on 24th, 27th, 30th, 31st December

Additional resources for 24/7 self-help advice are also available on

www.citizensadvice.org.uk

The National Domestic Abuse helpline is open 24 hours a day and can be contacted on 0808 2000 247. If you’re in an emergency situation you should call 999

National Debt Line Debt helpline: 0800 240 4420

Relay UK – if you can’t hear or speak on the phone, you can type what you want to say: 18001 then 0800 240 4420

You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.

This time of year can be hard. But there’s support available if you need it.

The Samaritans is open 24 hours a day, 365 days a year and can be contacted on 116 123 or by email.

Switchboard is a helpline for LGBT+ people and is open 10am until 10pm everyday. You can call them on 0800 0119 100 or use their online chat.

Shout 85258 is a 24 hours a day text service which offers mental health support. You can contact them by texting SHOUT to 85258.

The Silver Line — a helpline for older people ran by Age UK. Call 0800 4 70 80 90 24hrs a day

NSPCC Helpline — if you’re worried about a child. Call 0808 800 5000 (Mon-Fri 10am-8pm)

Power cut 105 — if you have a power cut Call 105 24hrs a day

National Gambling Helpline Call 0808 8020 133 24 hours a day

By continuing to use the site, you agree to the use of cookies. more information