Welcome to our monthly advice column from Citizens Advice Bury and Bolton. Each month, we’ll be tackling an advice query about a specific issue, sharing information and letting you know where to go for support. Remember, if you need any advice you can contact our team: freephone 0808 278 7804 or visit www.cabb.org.uk to find out more about our advice by video service or to self-refer.

My oldest child is starting school this month and, with uniforms and PE kits, the costs are already mounting. The school we got into isn’t within walking distance so I now need to budget for bus money five days a week too. We’re already pretty stretched, so I’m not sure how to cover these new costs. Is there any extra help I can get? 

The start of a school year can be tough for many people’s budgets, so you’re not alone in your worries. It’s important that you do not panic as there is help available out there.

Children in Reception, Year 1 and Year 2 automatically receive free school meals. For older children you can apply for free school meals if you claim certain types of benefits like Universal Credit or any of the following: Child Tax Credit; Working Tax Credit run-on; Income Support; Income-based Jobseeker’s Allowance; income-related Employment and Support Allowance; or Guarantee Credit (part of Pension Credit). You can find more details on the Citizen’s Advice website on free school meal eligibility and how to apply.

You also may be able to access help with transport costs. If your child is aged 5 to 16, your local education authority (LEA) might be able to offer free or discounted transport if you’re not able to walk to the school. You’ll need to apply for this directly with your LEA, which you can find on the government website.

Your local education authority might help you with activity and school uniform costs if you’re on a low income. You’re probably considered to be on a low income if you get means tested benefits like Universal Credit or Housing Benefit. Again, you’ll need to ask your LEA what help they can give you.

There are also some local charitable schemes that can help – check with your school, as they will usually know if these kinds of schemes are in your area. Schools can sometimes also advise on finding cheap or free second hand uniforms. 

Your child’s school can ask you to pay for some activities such as museum or theatre trips. They should tell you if it’s a voluntary payment – if you can’t afford to pay, they can’t stop your child from attending. But the school can cancel the activity if they don’t get enough money to pay for it.

We know this is an extremely worrying time and everyone’s situation is different. You don’t have to struggle alone. If you need further support, contact us via Adviceline on 0808 278 7804, or visit cabb.org.uk for more ways to access advice.

Please note our services will be reduced across Bury & Bolton from 1pm Monday 23rd December 2024 and will resume as normal on Thursday 2nd January 2025. See below ways we can support you during this period:

We will be actioning online referrals on 24th, 27th, 30th and 31st December

This service will be available 6pm to 9pm on: 27th, 28th, 29th and 30th December 2024

Emergency contact details for local authorities are:

Bury https://www.bury.gov.uk/emergencies/emergency-contact-numbers

Boltonhttps://www.bolton.gov.uk/council/emergency-contacts

Call our Help Through Hardship line on 0808 208 2138, this line is open 9am-5pm on 24th, 27th, 30th, 31st December

Additional resources for 24/7 self-help advice are also available on

www.citizensadvice.org.uk

The National Domestic Abuse helpline is open 24 hours a day and can be contacted on 0808 2000 247. If you’re in an emergency situation you should call 999

National Debt Line Debt helpline: 0800 240 4420

Relay UK – if you can’t hear or speak on the phone, you can type what you want to say: 18001 then 0800 240 4420

You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.

This time of year can be hard. But there’s support available if you need it.

The Samaritans is open 24 hours a day, 365 days a year and can be contacted on 116 123 or by email.

Switchboard is a helpline for LGBT+ people and is open 10am until 10pm everyday. You can call them on 0800 0119 100 or use their online chat.

Shout 85258 is a 24 hours a day text service which offers mental health support. You can contact them by texting SHOUT to 85258.

The Silver Line — a helpline for older people ran by Age UK. Call 0800 4 70 80 90 24hrs a day

NSPCC Helpline — if you’re worried about a child. Call 0808 800 5000 (Mon-Fri 10am-8pm)

Power cut 105 — if you have a power cut Call 105 24hrs a day

National Gambling Helpline Call 0808 8020 133 24 hours a day

Skip to content

By continuing to use the site, you agree to the use of cookies. more information

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.

Close