Face to Face Advice

At Citizens Advice Bury & Bolton, we provide both general and specialist advice services. As part of the Citizens Advice network, we have access to a unique and up to date information system enabling us to give advice on nearly all issues. 

The advice we give is free, confidential, impartial and independent – and we always have your best interests in mind.

Our face to face drop-in (no appointment needed) sessions can be busy, so please be patient. Our current drop-in timetable/ provision is below (subject to change). Please visit these pages if you’d like to access the service in another way; telephone advice or self help.

t Citizens Advice Bury & Bolton, we provide both general and specialist advice services. As part of the Citizens Advice network, we have access to a unique and up to date information system enabling us to give advice on nearly all issues. 

The advice we give is free, confidential, impartial and independent – and we always have your best interests in mind.

Our face to face drop-in (no appointment needed) sessions can be busy, so please be patient. Our current drop-in timetable/ provision is below (subject to change). Please visit these pages if you’d like to access the service in another way; telephone advice or self help. 

Service Delivery Timetable

As of Tuesday 1st October these are our new opening times across both Bury & Bolton.

 

Date Time Where
Monday  10am – 4pm Freephone Adviceline

10am – 1pm, 1.45pm – 3pm

10am – 1pm

Bury Reception

Bolton Reception

Tuesday

 10am – 4pm
 Freephone Adviceline

 

 10am – 3pm

 

 

 10am – 1pm

Attend our Bury drop-in for advice with money advice & energy, welfare benefits, housing advice and community care issues. 

First Floor, 5-10 Market PL, Bury, BL9 0ND

Bolton Reception
Wednesday  10am – 4pm Freephone Adviceline
Thursday 10am – 4pm Freephone Adviceline
10am – 3pm

Attend our Bolton drop-in for advice with money advice & energy, welfare benefits, housing advice and community care issues. 

1 Victoria Plaza, Oxford Street, Bolton BL1 1RD
Friday  10am – 4pm Freephone Adviceline
1st Friday every month 9am – 12pm Horwich Community Centre
10am – 1pm, 1.45pm – 3pm Bolton Reception

 

In addition to the above timetable, pre-booked appointments are available, Monday – Friday 9am – 5pm at 5-10 Market PL, Bury and 1 Victoria Plaza, Bolton.

What you can expect when you attend drop-in:

The team at reception will greet you. You will be asked to complete a form, briefly explaining why you have attended. We’ll ask you to take a seat and wait for your allocated number to be called. Due to confidentiality, we do not call names out in the waiting area. 

Advisers do not tell you what to do.  They will explain your options and the possible outcomes of different courses of action. This information will help you to make a decision and act upon it. The team will:

Interview you to find out about your problem. We will ask you questions, so we know how to support you fully. 

  • Explain what you need to do next.
  • Arrange for a follow up appointment/ telephone call with a specialist adviser, where required (in line with eligibility criteria).
  • Check your benefit entitlement to make sure you are receiving all the benefits you are entitled to.

To help us to help you, it is important to bring as much information as possible relating to your enquiry. We may not always need to see everything, but the following may be useful:

  • Letters
  • Dates
  • Contracts
  • Agreements
  • Receipts
  • Correspondence

 

Please note our services will be reduced across Bury & Bolton from 1pm Monday 23rd December 2024 and will resume as normal on Thursday 2nd January 2025. See below ways we can support you during this period:

We will be actioning online referrals on 24th, 27th, 30th and 31st December

This service will be available 6pm to 9pm on: 27th, 28th, 29th and 30th December 2024

Emergency contact details for local authorities are:

Bury – https://www.bury.gov.uk/emergencies/emergency-contact-numbers

Bolton – https://www.bolton.gov.uk/council/emergency-contacts

Call our Help Through Hardship line on 0808 208 2138, this line is open 9am-5pm on 24th, 27th, 30th, 31st December

Additional resources for 24/7 self-help advice are also available on

www.citizensadvice.org.uk

The National Domestic Abuse helpline is open 24 hours a day and can be contacted on 0808 2000 247. If you’re in an emergency situation you should call 999

National Debt Line Debt helpline: 0800 240 4420

Relay UK – if you can’t hear or speak on the phone, you can type what you want to say: 18001 then 0800 240 4420

You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.

This time of year can be hard. But there’s support available if you need it.

The Samaritans is open 24 hours a day, 365 days a year and can be contacted on 116 123 or by email.

Switchboard is a helpline for LGBT+ people and is open 10am until 10pm everyday. You can call them on 0800 0119 100 or use their online chat.

Shout 85258 is a 24 hours a day text service which offers mental health support. You can contact them by texting SHOUT to 85258.

The Silver Line — a helpline for older people ran by Age UK. Call 0800 4 70 80 90 24hrs a day

NSPCC Helpline — if you’re worried about a child. Call 0808 800 5000 (Mon-Fri 10am-8pm)

Power cut 105 — if you have a power cut Call 105 24hrs a day

National Gambling Helpline Call 0808 8020 133 24 hours a day

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