Energy Advice Project

At Citizens Advice Bury and Bolton, we are able to provide personalised energy advice. Our advisers are able to support you to look at the available options based on your circumstances.

To access our please complete our online referral form for a call back, or call our adviceline team on 0808 278 7804. 

The cost of living crisis continues to hit the pockets of our communities.

The energy price cap will be increasing again from January and is predicted to push an additional 2 million households into fuel poverty, bringing the total to 6 million.

From April, significant increases are expected in council tax and on essential bills, particularly on energy costs, which are estimated to rise by £700 a year in line with the price cap.

What is the energy price cap? Read our blog post

 

At Citizens Advice Bury & Bolton (CABB), we are here to help.

We deliver personalised energy advice directly to clients. The project provides support to anyone who is “fuel stressed” and anyone who would like to build their resilience and confidence in managing their problems.

Essentially – whatever your problem, we will provide tailored advice and information including:

  • Changing suppliers where there is a possibility of better tariffs
  • Information and advice on making your homes more energy efficient
  • Tips for budgeting and explore options to obtain additional funding, such as Warm Home Discount
  • Any schemes that may support you

Additionally, vulnerable (for example, low incomes, elderly, single parents and those living with
disabilities) clients may be entered onto a Priority Services Register with their energy supplier which may see them eligible for free gas checks, priority repairs and other benefits.

We also provide advice on Smart Meters and the benefits that they can bring.

Our team will offer holistic support. We will look at other areas where energy and money could be saved. We will also offer to complete a benefit check for you, and look at options to maximise your income and offer support with any other issues, such as housing.

To access our service please complete our online referral form for a call back, or call our adviceline team on 0808 278 7804. 

 

Please note our services will be reduced across Bury & Bolton from 1pm Monday 23rd December 2024 and will resume as normal on Thursday 2nd January 2025. See below ways we can support you during this period:

We will be actioning online referrals on 24th, 27th, 30th and 31st December

This service will be available 6pm to 9pm on: 27th, 28th, 29th and 30th December 2024

Emergency contact details for local authorities are:

Bury – https://www.bury.gov.uk/emergencies/emergency-contact-numbers

Bolton – https://www.bolton.gov.uk/council/emergency-contacts

Call our Help Through Hardship line on 0808 208 2138, this line is open 9am-5pm on 24th, 27th, 30th, 31st December

Additional resources for 24/7 self-help advice are also available on

www.citizensadvice.org.uk

The National Domestic Abuse helpline is open 24 hours a day and can be contacted on 0808 2000 247. If you’re in an emergency situation you should call 999

National Debt Line Debt helpline: 0800 240 4420

Relay UK – if you can’t hear or speak on the phone, you can type what you want to say: 18001 then 0800 240 4420

You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.

This time of year can be hard. But there’s support available if you need it.

The Samaritans is open 24 hours a day, 365 days a year and can be contacted on 116 123 or by email.

Switchboard is a helpline for LGBT+ people and is open 10am until 10pm everyday. You can call them on 0800 0119 100 or use their online chat.

Shout 85258 is a 24 hours a day text service which offers mental health support. You can contact them by texting SHOUT to 85258.

The Silver Line — a helpline for older people ran by Age UK. Call 0800 4 70 80 90 24hrs a day

NSPCC Helpline — if you’re worried about a child. Call 0808 800 5000 (Mon-Fri 10am-8pm)

Power cut 105 — if you have a power cut Call 105 24hrs a day

National Gambling Helpline Call 0808 8020 133 24 hours a day

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