Citizens Advice Bury & Bolton – our independently regulated, quality-assured advice

by | Sep 23, 2021 | Uncategorised

Citizens Advice Bury & Bolton is an independent, local charity that provides free, confidential and impartial advice to the residents of Bury and Bolton.

We aim to provide the advice people need for the problems they face and improve the policies and practices that affect people’s lives.

At CABB we have highly-trained, professional and experienced advisers assisted by trained volunteers, available to help you with any issue you may be facing. 

Our specialist advisers can provide advice in areas such as Welfare Benefits, Community Care, Money & Debt, Housing, Immigration & Asylum. 

We also have a wide network of partner organisations and access to the unique Citizens Advice information system, meaning we can provide support on a range of different issues as well as sign-posting clients to further sources of help and advice. 

In addition to this, CABB is the only advice agency operating across Bury and Bolton to be externally quality-assured and accredited by all of the following organisations: 

  • Solicitors Regulation Authority 
  • Legal Aid Agency Special Quality Mark 
  • The Law Society Immigration & Asylum Accreditation 
  • Office of Immigration Services Commissioner 
  • Money and Pensions Service
  • Advice Quality Standard 
  • Legal Aid Agency 

Our high level of quality-assurance and accreditation means you can guarantee our advice is reliable, up-to-date and compliant with the latest legal standards. Our immigration advice service possesses the highest level of accreditation available, meaning we are legally compliant and regulated to provide independent, quality-assured advice on immigration-related issues. 

If you need to access our free, quality-assured advice, you can contact us by calling our Adviceline on 0808 278 7804 or filling in a contact form on our website. We also have in person drop in services available, visit our website to view the latest times.

Please note our services will be reduced across Bury & Bolton from 1pm Monday 23rd December 2024 and will resume as normal on Thursday 2nd January 2025. See below ways we can support you during this period:

We will be actioning online referrals on 24th, 27th, 30th and 31st December

This service will be available 6pm to 9pm on: 27th, 28th, 29th and 30th December 2024

Emergency contact details for local authorities are:

Bury – https://www.bury.gov.uk/emergencies/emergency-contact-numbers

Bolton – https://www.bolton.gov.uk/council/emergency-contacts

Call our Help Through Hardship line on 0808 208 2138, this line is open 9am-5pm on 24th, 27th, 30th, 31st December

Additional resources for 24/7 self-help advice are also available on

www.citizensadvice.org.uk

The National Domestic Abuse helpline is open 24 hours a day and can be contacted on 0808 2000 247. If you’re in an emergency situation you should call 999

National Debt Line Debt helpline: 0800 240 4420

Relay UK – if you can’t hear or speak on the phone, you can type what you want to say: 18001 then 0800 240 4420

You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.

This time of year can be hard. But there’s support available if you need it.

The Samaritans is open 24 hours a day, 365 days a year and can be contacted on 116 123 or by email.

Switchboard is a helpline for LGBT+ people and is open 10am until 10pm everyday. You can call them on 0800 0119 100 or use their online chat.

Shout 85258 is a 24 hours a day text service which offers mental health support. You can contact them by texting SHOUT to 85258.

The Silver Line — a helpline for older people ran by Age UK. Call 0800 4 70 80 90 24hrs a day

NSPCC Helpline — if you’re worried about a child. Call 0808 800 5000 (Mon-Fri 10am-8pm)

Power cut 105 — if you have a power cut Call 105 24hrs a day

National Gambling Helpline Call 0808 8020 133 24 hours a day

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