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Know your rights when shopping online

What are your rights when shopping online? If you bought the item online, you automatically get a ‘cooling-off period’ when you buy something you haven’t seen in person - unless it’s bespoke or made to measure.  You normally have up to 14 days after receiving...

Meet our Neighbourhood Engagement Officer

Firstly, who are you and what is your role?  My name is Alan Fitzpatrick and I'm the Neighbourhood Engagement Officer at CABB. I joined Citizens Advice after I retired and have been here for the last three years as a volunteer adviser. I’ve now taken on my new...

Top tips for moving to university

Moving to uni is an exciting time but can also feel daunting. For many students, university is your first time thinking about things like rent, bills and budgeting. That’s why we’re sharing our top tips to consider when moving to uni - whether you’re a fresher or...

Simple changes to save on your energy bills

With another winter of high energy bills ahead, small changes can make a big difference when it comes to saving energy and lowering your costs.  We’re sharing our advice on getting help if you’re struggling with energy bills, plus tips on how to cut energy costs...

Meet our new trustees

Meet our new trustees

We're excited to welcome some new faces to our Board of Trustees. Below, we're introducing Lauren, Rob and Jamie. Who are you and what is your role at CABB? Rob: “My name is Rob and my role at CABB is as a Trustee. While at university I volunteered at a local Citizens...

A farewell from our CEO

A farewell from our CEO

I got my first job in 1998 working as a Welfare Benefits Caseworker based in Birmingham. I joined Citizens Advice Bolton in 2001, originally as a Projects Manager before becoming Business Development Manager, and eventually Chief Executive Officer in 2013.  In my two...

Help if you’re worrying about money

Help if you’re worrying about money

The cost of living crisis has made things harder for a lot of people. It’s important to seek help if you’re worried about money. Our advice is always free, confidential and non-judgemental.  We know that dealing with your debt situation can be an off-putting and...

Partnering with Macmillan Cancer Support

Partnering with Macmillan Cancer Support

Citizens Advice Bury & Bolton are pleased to have signed a new partnership agreement with Macmillan Cancer Support, to provide services across Bury. Macmillan Cancer Support was established in 1911 to provide specialist health care, information and financial...

Get a fresh start on your finances

Get a fresh start on your finances

January is often a time when we look to cut back; however it’s likely that finances will feel a little tighter than usual this year. If you’re feeling the pinch, the New Year is the perfect time to make a fresh start on your finances.  Our free, confidential,...

Please note our services will be reduced across Bury & Bolton from 1pm Monday 23rd December 2024 and will resume as normal on Thursday 2nd January 2025. See below ways we can support you during this period:

We will be actioning online referrals on 24th, 27th, 30th and 31st December

This service will be available 6pm to 9pm on: 27th, 28th, 29th and 30th December 2024

Emergency contact details for local authorities are:

Bury https://www.bury.gov.uk/emergencies/emergency-contact-numbers

Boltonhttps://www.bolton.gov.uk/council/emergency-contacts

Call our Help Through Hardship line on 0808 208 2138, this line is open 9am-5pm on 24th, 27th, 30th, 31st December

Additional resources for 24/7 self-help advice are also available on

www.citizensadvice.org.uk

The National Domestic Abuse helpline is open 24 hours a day and can be contacted on 0808 2000 247. If you’re in an emergency situation you should call 999

National Debt Line Debt helpline: 0800 240 4420

Relay UK – if you can’t hear or speak on the phone, you can type what you want to say: 18001 then 0800 240 4420

You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.

This time of year can be hard. But there’s support available if you need it.

The Samaritans is open 24 hours a day, 365 days a year and can be contacted on 116 123 or by email.

Switchboard is a helpline for LGBT+ people and is open 10am until 10pm everyday. You can call them on 0800 0119 100 or use their online chat.

Shout 85258 is a 24 hours a day text service which offers mental health support. You can contact them by texting SHOUT to 85258.

The Silver Line — a helpline for older people ran by Age UK. Call 0800 4 70 80 90 24hrs a day

NSPCC Helpline — if you’re worried about a child. Call 0808 800 5000 (Mon-Fri 10am-8pm)

Power cut 105 — if you have a power cut Call 105 24hrs a day

National Gambling Helpline Call 0808 8020 133 24 hours a day

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