Introducing our new Senior Leadership Team

by | Oct 1, 2024 | Uncategorised

 

 

Introducing our new Senior Leadership Team

 

Citizens Advice Bury & Bolton (CABB) is pleased to introduce our new Senior Leadership Team (SLT).

Collectively, the new SLT, and wider colleagues across CABB, will build on the successes and achievements of colleagues who made significant contributions, but have moved onto pastures new.

The last 18-months has been a period of change and development across CABB – with new members joining the Board of Trustees, including the appointment of key roles onto the board, with a new Chair, Vice-Chair and Treasurer all appointed in the last 12-months. Additionally, the new Chief Executive Officer who was formally appointed in September 2023.

Working with the Board of Trustees and CEO, the new SLT team consists of:

Deputy CEO & Head of Advice – Robert (Rob) West

Rob has an established career with CABB. He initially joined CABB (Bolton & District CAB as it was then) as a volunteer in 2008. He soon moved into paid employment, developing and taking on additional responsibilities as Money Advice Supervisor and, more recently as our Money Advice and Energy Services Manager.

When asked what he is most looking forward to in the role, Rob said:

“I am looking forward to growing our partnerships with both new and existing organisations across the community, whilst ensuring those who need our services receive consistent, high quality legal advice delivered by trained professionals.

Having worked within Bolton and Bury for over 16 years, I am keen to use the knowledge and expertise within the organisation to help our communities thrive.”

Rob has the following primary responsibilities:

  • Ensure our advice services meet local need, consistently delivered and developed to meet client expectations, contractual and regulatory requirements.
  • Ensure that client needs remain at the heart of the service.
  • Ensure delivery of high-quality advice services across multiple channels, maximising engagement and access.
  • Develop and maintain stakeholder relationships and deputise for the CEO in their absence.

 

Head of People & Operations – Catrin (Cat) Aherne

Cat joins CABB from a place-based youth charity in Manchester, where she was most recently Head of People & Business Operations. Cat has worked in the charity sector for over 10 years, predominantly in people & training focused roles.

When asked what she is most looking forward to in the role, Cat said:

“Having joined at such an exciting time for the organisation, I’m looking forward to working with the teams to enhance and develop the back-office and support functions which will enable staff and volunteers to thrive in their roles while delivering a brilliant service for our local communities.”

Cat has the following primary responsibilities:

  • Act as the internal lead on all HR related matters, ensuring the continual development of those employed and volunteering with CABB.
  • Senior lead for all resources (including premises and cloud-based infrastructure) ensuring effectiveness and legislative compliance.
  • Support the continued development of our finance systems and processes.
  • Support organisational compliance with accreditation, contractual and regulatory obligations.

See more about Cat, via LinkedIn.

 

As a local, independent charity Citizens Advice Bury & Bolton is driven:

  • By the power of high quality, impartial legal advice and information to help individuals and communities solve their problems.
  • To change the underlying causes of problems, through working in partnership with local, regional and national organisations.
  • By our ambition to make things better for people, individually and collectively as part of the Citizens Advice network.

Collectively, the SLT brings a diverse set of skills and experiences that will enhance our ability to navigate the challenges and opportunities ahead. Collectively, there is a strong commitment to fostering a culture of collaboration, innovation, and excellence to ensure maximum benefit to those who access the services provided by CABB.

 

 

 

 

 

 

Please note our services will be reduced across Bury & Bolton from 1pm Monday 23rd December 2024 and will resume as normal on Thursday 2nd January 2025. See below ways we can support you during this period:

We will be actioning online referrals on 24th, 27th, 30th and 31st December

This service will be available 6pm to 9pm on: 27th, 28th, 29th and 30th December 2024

Emergency contact details for local authorities are:

Bury – https://www.bury.gov.uk/emergencies/emergency-contact-numbers

Bolton – https://www.bolton.gov.uk/council/emergency-contacts

Call our Help Through Hardship line on 0808 208 2138, this line is open 9am-5pm on 24th, 27th, 30th, 31st December

Additional resources for 24/7 self-help advice are also available on

www.citizensadvice.org.uk

The National Domestic Abuse helpline is open 24 hours a day and can be contacted on 0808 2000 247. If you’re in an emergency situation you should call 999

National Debt Line Debt helpline: 0800 240 4420

Relay UK – if you can’t hear or speak on the phone, you can type what you want to say: 18001 then 0800 240 4420

You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.

This time of year can be hard. But there’s support available if you need it.

The Samaritans is open 24 hours a day, 365 days a year and can be contacted on 116 123 or by email.

Switchboard is a helpline for LGBT+ people and is open 10am until 10pm everyday. You can call them on 0800 0119 100 or use their online chat.

Shout 85258 is a 24 hours a day text service which offers mental health support. You can contact them by texting SHOUT to 85258.

The Silver Line — a helpline for older people ran by Age UK. Call 0800 4 70 80 90 24hrs a day

NSPCC Helpline — if you’re worried about a child. Call 0808 800 5000 (Mon-Fri 10am-8pm)

Power cut 105 — if you have a power cut Call 105 24hrs a day

National Gambling Helpline Call 0808 8020 133 24 hours a day

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