Social Welfare Law Adviser (Money Advice)

[Trainee considered]

Role: Social Welfare Law Advisor (Money Advice) [Trainee considered]
Salary:

Experienced: £23,023 – £26,975 (pro-rata where required)

Trainee: £21,900 – £22,129 (pro-rata where required)

Full time is based on 35 hours per week
Hours: 26-28 hours per week (Part time over a minimum of 3 days)
Location:

This is an in-office based role working across Bury & Bolton, with some outreach delivery.

After initial training, 25% home working option, dependent on business need.
Closing Date: 20th May, 10am
Interviews:  31st May 2024

Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information, supporting tens of thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high quality advice.

If you are looking for a new challenge, and the opportunity to obtain a professional qualification – this could be the perfect opportunity for you to support our local communities.

For trainees, you will receive plenty of support to develop and flourish. Our experienced advisors, supervisors and manager will help you reach advisor level.

Our communities are facing unprecedented challenges with rising costs. The cost of living crisis is directly impacting on individuals and families; many of whom are making tough choices whether to eat or heat.

The post holder will work as part of a well-established team, providing a reliable and effective money advice service, across all advice channels and access points, utilised by Citizens Advice Bury & Bolton.

Our Money Advice team provide support and empower clients to manage their finances, maximise income and assess their best strategies and options to address their debt issues long term.

 

The postholder will have:

  • Excellent interpersonal skills to engage with a range of clients, and internal and external stakeholders of various levels.
  • Excellent organisational skills with the ability to adapt, prioritise deadlines and competing tasks in a fast-paced environment.

 

At CABB, we value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from racially minoritised communities.

To Apply

Here is the full job pack, which includes full details of the role and person specification.

 

Your CV & covering letter should be sent to jobs@cabb.org.uk, clearly stating the role you are applying for. 

Applications received after the closing date & time (see top of page), will not be considered.

 

Please note our services will be reduced across Bury & Bolton from 1pm Monday 23rd December 2024 and will resume as normal on Thursday 2nd January 2025. See below ways we can support you during this period:

We will be actioning online referrals on 24th, 27th, 30th and 31st December

This service will be available 6pm to 9pm on: 27th, 28th, 29th and 30th December 2024

Emergency contact details for local authorities are:

Bury – https://www.bury.gov.uk/emergencies/emergency-contact-numbers

Bolton – https://www.bolton.gov.uk/council/emergency-contacts

Call our Help Through Hardship line on 0808 208 2138, this line is open 9am-5pm on 24th, 27th, 30th, 31st December

Additional resources for 24/7 self-help advice are also available on

www.citizensadvice.org.uk

The National Domestic Abuse helpline is open 24 hours a day and can be contacted on 0808 2000 247. If you’re in an emergency situation you should call 999

National Debt Line Debt helpline: 0800 240 4420

Relay UK – if you can’t hear or speak on the phone, you can type what you want to say: 18001 then 0800 240 4420

You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.

This time of year can be hard. But there’s support available if you need it.

The Samaritans is open 24 hours a day, 365 days a year and can be contacted on 116 123 or by email.

Switchboard is a helpline for LGBT+ people and is open 10am until 10pm everyday. You can call them on 0800 0119 100 or use their online chat.

Shout 85258 is a 24 hours a day text service which offers mental health support. You can contact them by texting SHOUT to 85258.

The Silver Line — a helpline for older people ran by Age UK. Call 0800 4 70 80 90 24hrs a day

NSPCC Helpline — if you’re worried about a child. Call 0808 800 5000 (Mon-Fri 10am-8pm)

Power cut 105 — if you have a power cut Call 105 24hrs a day

National Gambling Helpline Call 0808 8020 133 24 hours a day

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