At Citizens Advice Bury & Bolton we stand against hate crime in any form. As a hate crime reporting centre, we encourage any victim of hate to report incidents to us in complete confidence. Hate crime is never acceptable.

What is hate crime?

A hate incident is when you experience hostility or prejudice towards you because of a protected characteristic that you possess. This can include ethnicity, religion, sexual orientation, disability, gender, etc.

Hate crime is when someone uses this as a reason to abuse you, vandalise your property or harass you. Hate can happen in-person or online and can be targeted towards you or someone that you care about.

What is Hate Crime Awareness week?

National Hate Crime Awareness Week takes place annually from 9 to 16 October to encourage victims to report incidents in confidence and to remind offenders that their behaviour is not acceptable.

Hate crimes are often significantly under-reported and can escalate. Unfortunately some people don’t recognise such incidents as crimes and others might understandably lack the confidence to come forward about it.

By reporting hate, you help the police understand the extent of hate crime in your local area so they can deal with it more effectively. Your actions could prevent incidents from happening again and stop others from being victimised.

How to report hate crime?

There are a number of ways you can report hate crime. If you feel threatened or in danger, or you think you’ve been the victim of a hate crime you should contact the police as soon as possible by calling 101.

Hate incidents can also be reported on the True Vision website at www.report-it.org.uk, or you can find a list of phone numbers for third party reporting centres in Bolton and Bury below.

Bolton – www.bolton.gov.uk/community-safety-anti-social-behaviour/hate-crime

Bury – www.bury.gov.uk/index.aspx?articleid=11250

You can also report hate directly to us by phoning us on 0808 278 7804. Our advice is always free, confidential, independent and impartial and we’ll be able to support you with finding the best way forward.

You can find more information about hate crime by visiting www.letsendhatecrime.com.

Please note our services will be reduced across Bury & Bolton from 1pm Monday 23rd December 2024 and will resume as normal on Thursday 2nd January 2025. See below ways we can support you during this period:

We will be actioning online referrals on 24th, 27th, 30th and 31st December

This service will be available 6pm to 9pm on: 27th, 28th, 29th and 30th December 2024

Emergency contact details for local authorities are:

Bury https://www.bury.gov.uk/emergencies/emergency-contact-numbers

Boltonhttps://www.bolton.gov.uk/council/emergency-contacts

Call our Help Through Hardship line on 0808 208 2138, this line is open 9am-5pm on 24th, 27th, 30th, 31st December

Additional resources for 24/7 self-help advice are also available on

www.citizensadvice.org.uk

The National Domestic Abuse helpline is open 24 hours a day and can be contacted on 0808 2000 247. If you’re in an emergency situation you should call 999

National Debt Line Debt helpline: 0800 240 4420

Relay UK – if you can’t hear or speak on the phone, you can type what you want to say: 18001 then 0800 240 4420

You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.

This time of year can be hard. But there’s support available if you need it.

The Samaritans is open 24 hours a day, 365 days a year and can be contacted on 116 123 or by email.

Switchboard is a helpline for LGBT+ people and is open 10am until 10pm everyday. You can call them on 0800 0119 100 or use their online chat.

Shout 85258 is a 24 hours a day text service which offers mental health support. You can contact them by texting SHOUT to 85258.

The Silver Line — a helpline for older people ran by Age UK. Call 0800 4 70 80 90 24hrs a day

NSPCC Helpline — if you’re worried about a child. Call 0808 800 5000 (Mon-Fri 10am-8pm)

Power cut 105 — if you have a power cut Call 105 24hrs a day

National Gambling Helpline Call 0808 8020 133 24 hours a day

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