At Citizens Advice Bury & Bolton we know how vital the £20-a-week Universal Credit uplift is to so many people across Bury and Bolton. That’s why we’re highlighting the importance of the increase to families in our area, as well as communities across the country, and asking the government to do the right thing and #KeepTheLifeline. 

During the pandemic we’ve helped 6,221 local people with Universal Credit, giving us unique insight into how the increase has supported our residents. It’s already a lifeline to 52,926 people in Bury and Bolton and ending it would be a £1,000 pay cut for low paid workers, with around 38% of claimants already in employment. 

Making the increase permanent is a quick and targeted way to direct support at local communities as we recover from the pandemic. Across Bury and Bolton alone, the increase represents £25,340,000 in potential spending. Our research shows it also helps address regional disparities. The rate of people claiming Universal Credit is higher in areas prioritised for ‘levelling up’ investment. 

This is why we’ve contacted our local MPs to ask them to make representations to the Prime Minister on behalf of our most vulnerable residents, who currently face a financial cliff-edge if the increase isn’t made permanent. Anyone who wants to support the campaign should join us in raising the issue with their local MP – find out how to contact them here

You can also follow our campaign on Facebook and Twitter and show your support by using the #KeepTheLifeline hashtag. 
If you need help with Universal Credit or are worried about your situation, at Citizens Advice Bury & Bolton we can help. Get in touch with us free on 0808 278 7804, view our drop-in information or visit cabb.org.uk for more ways to access support.

Please note our services will be reduced across Bury & Bolton from 1pm Monday 23rd December 2024 and will resume as normal on Thursday 2nd January 2025. See below ways we can support you during this period:

We will be actioning online referrals on 24th, 27th, 30th and 31st December

This service will be available 6pm to 9pm on: 27th, 28th, 29th and 30th December 2024

Emergency contact details for local authorities are:

Bury https://www.bury.gov.uk/emergencies/emergency-contact-numbers

Boltonhttps://www.bolton.gov.uk/council/emergency-contacts

Call our Help Through Hardship line on 0808 208 2138, this line is open 9am-5pm on 24th, 27th, 30th, 31st December

Additional resources for 24/7 self-help advice are also available on

www.citizensadvice.org.uk

The National Domestic Abuse helpline is open 24 hours a day and can be contacted on 0808 2000 247. If you’re in an emergency situation you should call 999

National Debt Line Debt helpline: 0800 240 4420

Relay UK – if you can’t hear or speak on the phone, you can type what you want to say: 18001 then 0800 240 4420

You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.

This time of year can be hard. But there’s support available if you need it.

The Samaritans is open 24 hours a day, 365 days a year and can be contacted on 116 123 or by email.

Switchboard is a helpline for LGBT+ people and is open 10am until 10pm everyday. You can call them on 0800 0119 100 or use their online chat.

Shout 85258 is a 24 hours a day text service which offers mental health support. You can contact them by texting SHOUT to 85258.

The Silver Line — a helpline for older people ran by Age UK. Call 0800 4 70 80 90 24hrs a day

NSPCC Helpline — if you’re worried about a child. Call 0808 800 5000 (Mon-Fri 10am-8pm)

Power cut 105 — if you have a power cut Call 105 24hrs a day

National Gambling Helpline Call 0808 8020 133 24 hours a day

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